Shipping & Returns

RETURNS

- Please note that once your order enters our system, cancellations and refunds are not accepted.

We do not, under any circumstances, refund money. For changes, please consult our Change Policy

WHOLESALE PURCHASE

Are you interested in selling Bahía María? Email us at sales@bahiamaria.com

SHIPMENT

We offer worldwide shipping.

Depending on availability, orders will ship within 7-15 business days.

National and international shipments

National shipments are made through ENVÍA, or the national courier company of your choice.

BAHÍA MARÍA offers international courier service through DHL Express. All shipments are dispatched from our warehouse in Bogotá, Colombia

In the case of national purchases, the shipping cost is not included, and it would be charged at the end of the purchase.

For international purchases, BAHÍA MARÍA assumes part of the shipping cost, and the rest is included in the total purchase. The final cost does not include taxes that may be collected at destination. These costs are subject to the customs legislation of each country

Dispatch times for international shipments

The estimated times below are based on information provided by DHL Express

Delivery times are subject to any inconvenience in the service or delays in customs

BAHÍA MARÍA recommends always checking the tracking numbers

United States, Canada and Northern Mexico: 48 business hours

Rest of America: 2 business days

Europe: 3 business days

Asia and rest of the world: 3-4 business days

At the end of the purchase process, the value that will be displayed corresponds to the cost of your piece plus the part of the shipping cost that you must assume

Once the order is placed, there is no refund of the purchase nor is the shipping cost assumed.

Once the order enters our system, you will receive a confirmation email from Bahía María, indicating that we have received your order.

Once we mail it to you, you will receive the tracking number and the status of your order.

Consider

Sale shipments will be from 7 to 10 business days.

CHANGE

The item for change must be sent to Colombia.

It must arrive in perfect condition, unused and with the label and sticker sent.

Once the item has been shipped, there are only 30 days for changes, only one change is made and the customer must pay the shipping cost.

Products purchased at a discount will not have change.

Give away Bahía María – Gift wrapping

We have gift wrapping options.

If you have any questions regarding your order and shipping, write to us at info@bahiamaria.com Please indicate at the end of your purchase that you want this service, or send us an email at info@bahiamaria.com