Exchange Policy

Exchange Policy

At Bahía María, we want you to be completely satisfied with your purchase. If you wish to exchange a product, you can do so within 30 calendar days from the delivery of your order, whether it was made online or in our physical stores. Please note the following:

  • Only one exchange per item is allowed.
  • Exchanges and returns do not apply to discounted items.
  • The exchange is only valid if the product is of equal or greater value than the original item.
  • We do not offer refunds under any circumstances.

How to Request an Exchange:

If you made your purchase on our website, please send an email to info@bahiamaria.com with the details of your request. If you purchased in a physical store or through social media, please contact us at +57 3232872045.

Exchange Process:

  • Exchanges will be processed within 4 to 7 business days after receiving the product at our facilities.
  • The customer must assume the shipping fees for changes.
  • If you prefer not to exchange for another product, we will offer you a discount code valid for 3 months, which you can use on your next purchase.

Conditions for Product Exchange:

  • The product must be in perfect condition, with no signs of use and the original tags intact.
  • Exchanges are only valid for purchases made directly through Bahía María, not through multi-brand stores.

 

Warranty

At Bahía María, we are committed to offering products of the highest quality. If your product has a manufacturing defect, you can use our warranty under the following conditions:

  • The warranty is valid for 30 days from the date of delivery.
  • The product must be clean and dry when returned.
  • Claims will not be accepted for damages caused by misuse or normal wear and tear.

How to Request a Warranty:

If you wish to make a claim, follow these simple steps:

  1. Send an email to info@bahiamaria.com if you made your purchase through our website.
  2. If your purchase was made in a physical store or through social media, please contact us at +57 3232872045.

Include in your message:

  • The invoice or details of your order.
  • A photo showing the defect of the product.

Important:

  • The warranty covers manufacturing defects. It does not cover damages from misuse or natural wear and tear of the product.
  • We do not offer refunds. If your warranty claim is accepted, you can choose a replacement product of equal or greater value. If you choose a product of higher value, you will need to cover the price difference.
  • If your purchase was made through our website, physical store, or social media, please contact us through the appropriate channel mentioned above.

Our team will process your request and respond within 15 business days. We appreciate your understanding and trust in Bahía María.