Exchange Policy
At Bahía María, we want you to be completely satisfied with your purchase. If you wish to exchange a product, you can do so within 30 calendar days from the delivery of your order, whether it was made online or in our physical stores. Please note the following:
• Only one exchange per item is allowed.
• Exchanges and returns do not apply to discounted items.
• The exchange is only valid if the product is of equal or greater value than the original item.
• We do not offer refunds under any circumstances.
How to Request an Exchange:
If you made your purchase on our website, please send an email to customer@bahiamaria.com with the details of your request. If you purchased in a physical store or through social media, please contact us at +57 3232872045.
Exchange Process:
• Exchanges will be processed within 4 to 10 business days after receiving the product at our facilities.
• If you prefer not to exchange it for another product, we will offer you a code for the value of your purchase, valid for 3 months, which you can use on your next purchase.
Conditions for Product Exchange:
• The product must be in perfect condition, with no signs of use and the original tags intact.
• Exchanges are only valid for purchases made directly through Bahía María, not through multi-brand stores.
Warranty
At Bahía María, we are committed to offering products of the highest quality. If your product has a manufacturing defect, you can use our warranty under the following conditions:
• The warranty is valid for 30 days from the date of delivery.
• The product must be clean and dry when returned.
• Claims will not be accepted for damages caused by misuse or normal wear and tear.
How to Request a Warranty:
If you wish to make a claim, follow these simple steps:
1. Send an email to customer@bahiamaria.com if you made your purchase through our website.
2. If your purchase was made in a physical store or through social media, please contact us at +57 3232872045.
Include in your message:
• The invoice or details of your order.
• A photo showing the defect of the product.
Important: The warranty covers manufacturing defects. It does not cover damages from misuse or natural wear and tear of the product.
• We do not offer refunds. If your warranty claim is accepted, you can choose a replacement product of equal or greater value. If you choose a product of higher value, you will need to cover the price difference.
• If your purchase was made through our website, physical store, or social media, please contact us through the appropriate channel mentioned above.
We appreciate your understanding and trust in Bahía María.