• Prices displayed on the Website correspond to the price applicable at the time of purchase and may be subject to change without prior notice.
• An order is considered confirmed once payment has been successfully authorized and product availability has been verified.
• Payment information provided during the checkout process is processed through authorized third-party payment providers. Bahía María does not directly store complete payment card information.
• For international purchases, the currency and payment conditions may vary depending on the Website and the destination selected at the time of purchase. Customs duties, import taxes, customs fees, local taxes, or any other additional charges incurred in the destination country are the responsibility of the customer.
• Once an order has been placed, the customer will receive an order confirmation at the email address provided during the checkout process.

In exceptional circumstances, a product may become unavailable after an order has been placed due to inventory discrepancies or production limitations. In such cases, Bahía María will contact the customer and, where applicable, offer an alternative or refund the amount paid for the unavailable product.

Bahía María reserves the right to cancel an order in the event of evident errors in pricing, inventory, or published information. In such cases, the customer will be notified and the amount paid will be refunded, where applicable.

Orders are processed once payment has been successfully confirmed.

Estimated delivery times may vary depending on the destination, product availability, production requirements, and selected shipping method. Estimated delivery times can be found in our Shipping & Delivery section.

Some Bahía María pieces are made to order as part of our production process. In these cases, processing and delivery may require additional time. Whenever possible, the applicable estimated timeframe will be communicated to the customer.

Delivery times may also be affected by circumstances beyond Bahía María’s reasonable control, including transportation delays, customs procedures, weather conditions, strikes, or other logistical circumstances.

For international orders, delivery times may be extended due to customs clearance, import procedures, or other processes required in the destination country.

In the event of a significant delay, Bahía María will inform the customer of the updated estimated delivery timeframe using the contact information provided at the time of purchase.

During the checkout process, customers may provide personal information necessary to process orders, payments, shipments, and customer service requests.

Personal data will be processed in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations, as well as Bahía María’s Personal Data Processing Policy.

Where applicable, customers may authorize the use of their personal information to receive commercial communications, promotions, new collection announcements, and other marketing communications from Bahía María.

Exchanges and returns are subject to Bahía María’s current Exchange & Return Policy, which forms an integral part of these Terms & Conditions.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights established under applicable law, including rights related to the legal warranty.

For purchases made through our online store, customers may exercise their right of withdrawal when applicable under Colombian consumer protection regulations and within the terms and conditions established by law.

The right of withdrawal applies to distance sales made through the Website and does not apply to purchases made at physical stores, unless otherwise required by applicable law.

Products must meet the conditions established in our Exchange & Return Policy for an exchange or return to be accepted.

• Bahía María makes reasonable efforts to ensure that product descriptions, materials, measurements, colors, images, prices, and availability displayed on the Website are accurate and up to date.
• Product images are for illustrative purposes only. Due to factors such as lighting, photography, and individual device settings, colors may vary slightly from the actual product.
• Some Bahía María pieces may be produced in limited quantities or made to order as part of our production process. Product availability, sizes, and colors may vary without prior notice.
• Bahía María reserves the right to update product information, prices, availability, and other content on the Website whenever necessary.

All content available on the Website, including, but not limited to, names, logos, trademarks, photographs, product designs, graphics, texts, illustrations, videos, animations, fonts, and other visual and editorial elements, is owned by BAHÍA MARÍA SWIMWEAR S.A.S. or used with the corresponding authorization, and is protected by applicable intellectual and industrial property laws.

The reproduction, modification, distribution, transmission, publication, commercial exploitation, or any other use of Website content without the prior written authorization of Bahía María is prohibited.

Users may access and use the Website solely for personal and lawful purposes.

Users may not:

• Copy, reproduce, distribute, or commercially exploit Website content without authorization.
• Remove or modify copyright notices, trademarks, or other intellectual property notices.
• Use automated systems to collect, monitor, or extract information from the Website without authorization.
• Use the Website for unlawful, defamatory, discriminatory, or fraudulent purposes.
• Attempt to interfere with the operation or security of the Website.
• Infringe upon the intellectual property rights of Bahía María or any third party.
  

Bahía María is committed to providing customers with clear and accurate information about our products, prices, purchasing processes, and applicable policies.

Customers have the right to:

• Receive respectful and non-discriminatory treatment.
• Receive clear information about products, prices, materials, measurements, and applicable conditions.
• Be informed about our purchasing, shipping, and after-sales processes.
• Request information or clarification regarding products, orders, or services.
• Know how their personal information is collected and processed.

Customers are responsible for providing complete and accurate information when placing an order, including their name, contact information, shipping address, and any information required to process the payment.

Bahía María reserves the right to modify, update, suspend, or discontinue any part of the Website, including products, services, content, or features, at any time.

These Terms & Conditions may also be updated periodically to reflect changes to our operations, services, legal requirements, or applicable regulations.

Any updated version will be published on the Website and will take effect from the date of publication, unless otherwise required by applicable law.

Bahía María makes reasonable efforts to keep the Website and its information accurate, complete, and up to date. However, typographical errors, technical errors, omissions, inconsistencies, or temporary interruptions may occasionally occur.

In the event of an unintentional error related to the price, product description, availability, promotion, or any other information published on the Website, Bahía María reserves the right to correct the error and, when necessary, cancel the affected order.

If an order is cancelled after payment has been received due to an error on the Website, the amount paid will be refunded to the customer through the applicable payment method.

Bahía María will not be held responsible for temporary interruptions or technical issues caused by circumstances beyond its reasonable control.

BAHÍA MARÍA SWIMWEAR S.A.S. is not responsible for the content, availability, security, or operation of third-party websites or services that are outside of its control.

Third-party services may be subject to their own terms and conditions and privacy policies.

Bahía María respects the intellectual property rights of third parties.

If you believe that any content available on our Website infringes your copyright or other intellectual property rights, you may contact us at customer@bahiamaria.com, providing sufficient information to identify the content in question and the original work or rights involved.

Bahía María may request additional information or documentation that it reasonably considers necessary to evaluate the claim.

For any questions, requests, inquiries, complaints, or claims regarding our Website, products, or services, you may contact us at:

BAHÍA MARÍA SWIMWEAR S.A.S.
Bogotá, Colombia
customer@bahiamaria.com