Shipping & Returns
RETURNS
We do not, under any circumstances, refund money. For exchanges, please consult our Exchange Policy
WHOLESALE PURCHASES
Are you interested in selling Bahía María? Email us at sales@bahiamaria.com
SHIPPING
We offer worldwide shipping. The estimated delivery time is 10 business days
Shipping in Bogotá
The estimated delivery time is 1-3 business days
National and international shipments
National shipments are made through ENVÍA, or the national courier company of choice.
BAHÍA MARÍA offers international courier service through DHL Express. All shipments are dispatched from our warehouse in Bogotá, Colombia
In case of national purchases, the shipping cost is not included, and it would be charged at checkout
For international purchases, BAHÍA MARÍA assumes part of the shipping cost, and the rest is included in the purchase total. The final cost does not include taxes that might be charged at destination. These costs are subject to the customs legislation of each country
Dispatch times for international shipments
The estimated times below are based on information provided by DHL Express
Delivery times are subject to any inconvenience in service or delays in customs
BAHÍA MARÍA recommends always consulting the tracking numbers
United States, Canada and Northern Mexico: 24 business hours
Rest of America: 2 business days
Europe: 3 business days
Asia and rest of the world: 3-4 business days
At the end of the purchase process the value that will be shown corresponds to the cost of your piece plus the part of the shipping cost that you must assume
Once the order is dispatched, there is no refund of the purchase or the cost of shipping assumed
Once the order enters our system, you will receive a confirmation e-mail from Bahía María, indicating that we have received your order.
Once we mail it, you will receive the tracking number and status of your order
Give Bahía María – Gift wrapping
We have gift wrapping options
Please, indicate at the end of your purchase that you want this service, or send us an email at info@bahiamaria.com
If you have ny questions regarding your order and shipping please write us at info@bahiamaria.com