Shipping & Returns

RETURNS

We do not, under any circumstances, refund money. For exchanges, please consult our Exchange Policy

WHOLESALE PURCHASES

Are you interested in selling Bahía María? Email us at sales@bahiamaria.com

SHIPPING

We offer worldwide shipping.

Pending availability, orders will be dispatched within 4 - 7 calendar days. 

National and international shipments

National shipments are made through ENVÍA, or the national courier company of choice. 

BAHÍA MARÍA offers international courier service through DHL Express. All shipments are dispatched from our warehouse in Bogotá, Colombia

In case of national purchases, the shipping cost is not included, and it would be charged at checkout

For international purchases, BAHÍA MARÍA assumes part of the shipping cost, and the rest is included in the purchase total. The final cost does not include taxes that might be charged at destination. These costs are subject to the customs legislation of each country

Dispatch times for international shipments

The estimated times below are based on information provided by DHL Express

Delivery times are subject to any inconvenience in service or delays in customs 

BAHÍA MARÍA recommends always consulting the tracking numbers

United States, Canada and Northern Mexico: 24 business hours

Rest of America: 2 business days

Europe: 3 business days

Asia and rest of the world: 3-4 business days

At the end of the purchase process the value that will be shown corresponds to the cost of your piece plus the part of the shipping cost that you must assume

Once the order is dispatched, there is no refund of the purchase or the cost of shipping assumed

Once the order enters our system, you will receive a confirmation e-mail from Bahía María, indicating that we have received your order.

Once we mail it, you will receive the tracking number and status of your order.

CHANGE

The article for change must be sent to Colombia.

It must arrive in perfect condition, unused and with the label and sticker sent.

Once the item is sent there are only 30 days for change, only one change is made and the customer must take care of the cost of shipping.

Give Bahía María – Gift wrapping

We have gift wrapping options

Please, indicate at the end of your purchase that you want this service, or send us an email at info@bahiamaria.com

If you have ny questions regarding your order and shipping please write us at info@bahiamaria.com